Privacy Policy

SurfingWays are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information when you use this website and/or Pro Plateform and/or the SurfingWays App and the services offered by @SurfingWays or the third party professionals (the 'Professional') through Surfing Platform (the 'Services') as described in this Privacy Policy. 'You' and 'your' when used in this Privacy Policy includes any person who accesses SurfingWays Platform or use the Services.

This Privacy Policy sets out the basis and terms upon which @SurfingWays collects, processes, uses and/or discloses your information that is obtained from you when you access SurfingWays Platform and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as nickename or name, email address, country, or any such information we have requested and you have provided through SurfingWays APP during registration

Please read this Privacy Policy carefully. By visiting SurfingWays Websites and/or App, you are consenting to the collection, processing and usage of your Personal Information as set out in this Privacy Policy.

Scope of Terms

@SurfingWays reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of SurfingWays Websites/App or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments or modifications thereto, you must stop accessing or otherwise using SurfingWays Websites, App and the Services.

Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.

Collection of Information

We may collect Personal Information about you that you provide to us while using SurfingWays Platforms and information about how you use SurfingWays Platforms including when you open your member account (for user) or member Pro account (for professionnal), visit SurfingWays Platforms or have a full access on SurfingWays APP or using the Services. Providing your Personal Information to SurfingWays is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information. For example, we cannot open your user account for you if we do not collect your name and contact details.

In cases where SurfingWays specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact us privacy{@}surfingways(dot)com.

Users are responsible for any third-party Personal Data obtained, published or shared through @SurfingWays and confirm that they have the third party's consent to provide the Data to @SurfingWays.

1) Opening Your User Account
When you open with us a member account (for user) or member Pro account (for professionnal) or amend any information of your account, we may collect your Personal Information, such as username and/or your name, email address, password and telephone number.

2) Visit SurfingWays Platforms or Using the Services:
When you visit SurfingWays Platform (even you have not registered an User Account or logged in), or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below:
(a) Copies of correspondence (whether by e-mail, instant or otherwise) between you and us;
(b) Details of your usage of SurfingWays Platforms (including traffic data, location data and length of user sessions, Approximate location permission (non-continuous));
(c) Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to SurfingWays Platform (including the log-in name and password for your member account (for user) or member Pro account (for professionnal), your computers Internet Protocol
(IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).

3) When you use your mobile devices to visit SurfingWays APP
we may collect information about you and your mobile device as stated above. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to SurfingWays APP. Such location information will be used in the ways and for the purposes as stated in this Privacy Policy. For example, we may use your location to suggest nearby Services during your travel or provide personalised content. You can change your mobile device’s privacy settings at any time to deactivate the function of sharing location information. Please note some features of SurfingWays APP may be affected if you turn off such location sharing function. Should you have any enquiries about your mobile devices’ privacy settings, we recommend you contacting your mobile services provider or the manufacturer of your device.

Storage of Information

The Personal Information and other data we collect from you may be transferred to, processed, and stored in the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.
We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
@SurfingWays will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. @SurfingWays does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent @SurfingWays has fulfilled its obligations under no circumstances shall @SurfingWays be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
All payment transactions carried out byour chosen third-party provider (Stripe or Paypal) of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.

Usage of Information

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
For example, Klook will use Personal Information and other data collected through Klook Platform or when making purchases for the subscriptions (for professionnals) to create your User Account, to provide you with the Services, to continually improve SurfingWays Platefoms and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster better customer support and to provide you with timely notice of new Trips, Surf Adress and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of SurfingWays Platform, to assist us in improving SurfingWays Platform, or promotions if you are professionnal.


Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access SurfingWays Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.

Your rights

You may at all times access, correct or erase your Personal Information through SurfingWays Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at privacy{@}surfingways(dot)com.
Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at privacy{@}surfingways(dot)com. You may also request a copy of the information that we hold about you by sending your request by email at privacy{@}surfingways(dot)com.
Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.

European General Data Protection Regulation

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).


If you have any questions about this Privacy Policy, please contact us by email at privacy{@}surfingways(dot)com.

Last update: 08 June 2020